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Policies

Warranty

Limited warranty terms for defects in materials and workmanship on eligible products.

Limited warranty

Austrian Ltd warrants that eligible products supplied directly by us will be free from defects in materials and workmanship under normal use and proper care for ninety (90) days from the date of delivery, unless a different period is stated on the product page or order confirmation.

What is covered

  • Manufacturing defects present at delivery and reported within the warranty period.
  • Failure of materials or workmanship under normal everyday use when cared for as directed.

What is not covered

  • Normal wear, misuse, accidents, or improper storage.
  • Alterations, repairs, or modifications not authorized by Austrian Ltd.
  • Cosmetic variations that do not affect function.

Submit a warranty claim

Call +1 301-719-4480 or contact support with your order number, product name or catalog number, a description of the issue, and photos if available.

Approved remedies may include repair, replacement, or refund at our discretion.

Customer support

Mailing address
Austrian Ltd
Stryke LLC
30 N Gould St #53322
Sheridan, WY 82801
United States
Hours
Monday–Friday, 8:00 AM – 5:00 PM Eastern Time

Questions about products, orders, or shipping? Our support team is happy to help.